Account Manager

We have been working closely with a key client for the last three and a half years, based in the North Rhine-Westphalia region of Germany.

Due to the level of business generated, SURE! is now planning to establish an office in Germany to better service the client from a local physical base.

As part of this expansion plan, we are looking to recruit a Key Account Manager to act as the lead liaison between the client and the agency.      

Key Responsibilities:

Account Management

  • Responsible for management of the key account
  • Support in financial forecasting for client accounts and providing status reports to the account teams
  • Client liaison and meeting planning
  • Preparation for client meetings
  • Attending client meetings and taking briefs
  • Briefing and managing creative team
  • Produce written meeting contact reports with key actions
  • Responsible for actioning client tasks
  • Support in preparation and coordination of project plans and schedules
  • Support for client budgets and budget management
  • Liaison and management of suppliers related to client projects

Insight Research

  • Support in the design and implementation of insight research initiatives
  • Responsible for reviewing and analysing research results
  • Support in preparation and presentation of research findings

Assisting with client presentations

  • Undertaking background research
  • Assisting with preparation of presentation documentation
  • Assisting with presentation materials
  • Assisting with coordinating internal team meetings

Company operational Management Information Systems (MIS)

  • Adherence to the company’s Management Information Systems and Processes
  • Imputing and maintaining accurate timesheets
  • Allocation and monitoring of freelance and sub-contractor project time
  • Management of supplier purchase orders and commissions
  • Maintaining and monitoring project cost of sales


Personal Specification:

At least 5 years’ experience of working in a client facing role, ideally within a creative or marketing agency

  • Native or fluent German speaker would be preferable, although not essential, dependent on the applicant
  • High standard of verbal and written communication skills
  • Excellent organizational skills – ability to prioritise a portfolio of clients
  • Proven numeracy and administrative skills
  • Excellent attention to detail eg: proofing and checking adherence to brand guidelines
  • Comfortable leading client meetings and presenting ideas and costings
  • Reliable and capable to manage projects from start to finish effectively
  • Ability to be open minded and inquisitive when working on client projects
  • Able to work under pressure with flexibility to adapt to the needs of clients
  • Based in Bonn / Cologne / Troisdorf GER with some flexibility to work from home on 1 or 2 days
  • Full driving licence desirable
  • Some occasional travelling to the UK may be required.

Why work for SURE!?

We are a design and marketing agency with a successful track record of working with many well- known and international clients, helping them start, transform, and grow their businesses.

We have nurtured a supportive, inclusive environment that welcomes new talent with energy and ideas and allows them to grow through continuous personal development.

Our values: Faith, Trust and Confidence underpin everything we do and the way we work with our clients. We are climate emergency considerate and are currently transitioning to become a BCorp.


Apply Now

To apply for this role. please email with a covering letter and your CV, telling us why you want to work at SURE! Creative and highlighting their skills, knowledge and personal attributes that are relevant to the job specification. Alternatively, please complete the form below.

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